Introduction
Linchpin Talent ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.linchpintalent.com and use our coaching services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Professional background and career history
• Resume/CV information
• Career goals, challenges, and aspirations
• Assessment results and coaching session notes
• Payment and billing information
• Communication preferences

Information We Collect Automatically
When you visit our website, we may automatically collect:

• IP address and general location information
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring websites
• Cookies and similar tracking technologies

How We Use Your Information
We use your personal information for the following purposes:

Service Delivery:

• Provide career coaching and talent development services
• Conduct assessments and create personalized coaching plans
• Prepare and update CVs and resumes
• Develop job search strategies
• Schedule and conduct coaching sessions
• Track your progress and coaching outcomes

Business Operations:

• Process payments and manage billing
• Communicate with you about our services
• Send appointment reminders and follow-up communications
• Improve our services and website functionality
• Comply with legal and regulatory requirements

Marketing (with your consent):

• Send newsletters and updates about our services
• Share relevant career development resources
• Notify you about new services or programs

Legal Basis for Processing (GDPR)
If you are located in the European Union, we process your personal information based on:

• Consent: When you explicitly agree to our processing activities
• Contract Performance: To provide the coaching services you've requested
• Legitimate Interests: To improve our services and communicate with you about relevant opportunities
• Legal Compliance: To meet our legal and regulatory obligations

How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers, such as Payment processing companies, Email and communication platforms, Website hosting and analytics providers, Professional tools used in coaching (with your consent).
• Legal Requirements: when required by law, court order, or government request; to protect our rights, property, or safety; in connection with legal proceedings.

Data Security
We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure storage systems
• Access controls and authentication

Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active clients: Throughout our coaching relationship and for 5 years after completion
• Website visitors: Anonymous usage data for up to 2 years
• Marketing communications: Until you unsubscribe or withdraw consent
• Legal requirements: As required by applicable laws and regulations

Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability:

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Request correction of inaccurate information
• Update your personal details

Deletion

• Request deletion of your personal information (subject to legal requirements)
• Right to be forgotten under certain circumstances

Restriction and Objection

• Restrict processing of your information
• Object to processing based on legitimate interests
• Opt-out of marketing communications

Withdraw Consent

• Withdraw consent for processing activities that require consent
• Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Provide relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers
If you are located outside our operating jurisdiction, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this policy

Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: lvova.lena@gmail.com
• Website: www.linchpintalent.com

This Privacy Policy was last updated on 08 Aug 2025. Please review it regularly for any changes.